Shipping & Returns

SHIPPING: SURFBOARDS

Estimated shipping times:
3 – 10 business days (Australia)
1- 5 business days (USA)
2- 7 business days (International)

We do not ship to PO Boxes for surfboards. We do not ship to third party addresses unless that address is known and can be verified by Haydenshapes. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Haydenshapes will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.

Customers are responsible to have someone at the delivery address to accept the delivery. Any delivery requests must be made prior to the shipment of the order. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery. When your order is shipped you will be sent an E-mail confirmation which will include an order number which can be used when enquiring about your order.
For international orders, any duties and taxes owed at the time of import will be payable by the recipient. As duties and taxes vary based on the value of goods and receiving country, estimated duties and taxes amount can only be made available to the customer when inquired prior to ordering.

SHIPPING: CLOTHING AND ACCESSORIES

Australia Estimated shipping times:
1-3 business days

We deliver our clothing and accessories with Aus Post Express post service and it can take up to 1-3 business days for the parcel to reach you. Express post service only applies to major metro areas and capital cities.

Please note express post delivery may not apply to your region. To find out if your delivery address falls under the express post network visit Australia Post here.

USA Estimated shipping times:
1-4 business days

We deliver our clothing and accessories with Fedex and it can take up to 1-5 business days for the parcel to reach those within major metro areas and capital cities.

RETURN AND REFUND: SURFBOARDS

There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. There are no returns on custom order surfboards. Return for other products for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping. Any incorrect, missing or damaged items received must be reported to Haydenshapes within 24 hours of you receiving the delivery. This can only be done by E-mail or Fax. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Haydenshapes owns the title of any extra goods shipped with your order that have been despatched in error.

RETURN AND REFUND: CLOTHING AND ACCESSORIES

Haydenshapes do not issue refunds. We may exchange or issue a credit note (valid for 6 months from issue date) for a change of mind purchase subject to several conditions:
• Goods must be returned within 14 days of purchase with original tags and receipt.
• A refund does not apply to goods reduced for sales purposes, however, may be returned for either an exchange or credit note.
• Goods cannot have been worn, washed, used, soiled or damaged by the customer
• Shipping and handling costs are not refundable

A refund may be provided in the case of a damaged or faulty item. Goods are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit. If you receive a damaged or defective item please contact Haydenshapes within 14 days of purchase to be eligible for an exchange or a refund.